At ALQUA, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund and return policy.
1. Return Eligibility
Products can be returned within 30 days of receipt, provided they are unused, in their original packaging, and accompanied by a receipt or proof of purchase. Certain items, such as personalized products, may not be eligible for return.
2. Return Process
To initiate a return, please contact our customer service team at support@alqua.com to obtain a return authorization. Once you receive the authorization, securely package the item and ship it back to us at the address provided.
3. Refunds
Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to a defective or incorrect item. In such cases, we will cover the return shipping costs.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Contact Us
If you have any questions regarding our Refund and Return Policy, please reach out to us at support@alqua.com.
