ALQUA is committed to providing you with timely and efficient shipping for your orders. This Shipping Policy outlines our shipping practices and procedures.
1. Shipping Methods
We offer various shipping options to meet your needs, including standard and expedited shipping. The available options will be presented at checkout based on your location.
2. Processing Time
Orders are typically processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, including tracking information.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order and your shipping location. You can view the shipping costs at checkout before completing your purchase.
4. Delivery Times
Delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited shipping may take 2-3 business days.
5. International Shipping
We currently offer international shipping to select countries. Additional customs fees and taxes may apply, and it is the customer’s responsibility to pay these fees upon delivery.
6. Issues with Delivery
If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at support@alqua.com for assistance.
